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Price Match Guarantee
60-Day Returns
Lifetime Replacement
Price Match Guarantee
60-Day Returns
Lifetime Replacement
About CarParts.com
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Free 60-Day Returns

Free 90-Day Returns

We believe that finding the right parts should be easy. That’s why we allow 60 days to return parts that don’t fit your needs and cover your shipping both ways to refund you in full! Making this process quick and simple is an important part of our commitment to you—helping you get what you need and get back on the road, fast.

How it works

File Online

  1. 1. Head to our Returns Center on CarParts.com and enter your email address and order number.
  2. 2. Select the part(s) you need to return and follow the prompts. Tip: Uploading photos can help us expedite the process.
  3. 3. Click Submit. We'll prepare your free return shipping label and email it to you.

Chat With Us

If you need assistance with filing your return, please reach out to our customer service team via Live Chat, Mondays to Sundays from 7:00am to 11:00pm EST (4:00am to 8:00pm PST).

The Fine Print

Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 60 days of purchase. All authorized returns must include all items and components that were included in the original package.

Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 60 calendar days for all products, regardless of the party at fault. CarParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

CARPARTS.COM, INC. DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF CARPARTS.COM, INC., REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.

Non-returnable items include: Semi-universal catalytic converters, service manuals (unless sealed), special-order products, consumable products, custom-made products, painted parts, parts that have been modified, and opened/unsealed electrical parts.

FAQ

 

Very soon! Refunds are normally processed within 7 business days after we receive your parts. Once inspected, the refund will be credited to your original form of payment. Look out for a “credit approved” email for confirmation. Depending on your financial institution, it may take an additional 1-7 business days for the credit to reflect on your account.

 

Think of a core charge like recycling empty soda cans or plastic bottles – you get that money back! Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the “core”, or the recyclable component of that part.

 

If your old core is in reusable condition, please reach out to our team via Live Chat. We’ll provide you with an RMA number and instructions. Then, simply mail the core back using the exact same box your replacement arrived in with your original receipt within 60 days.

 

We do our best to accommodate order cancellations, which are best accommodated if the order has not been packed or shipped yet. If for any reason we are unable to cancel your order, you may return the product.

 

Of course! You can reach our customer service team via Live Chat or phone (1-866-529-0412), Monday to Sunday from 7:00 a.m. to 11:00 p.m. EST (4 a.m. to 8:00 p.m. PST). We’re happy to help!