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}Return and Cancellation Policy
We believe that finding the right parts should be easy. That’s why we allow 30 days to return parts that don’t fit your needs. Making this process quick and simple is an important part of our commitment to you—helping you get what you need and get back on the road, fast.
How It Works
File Online
- 1. Head to our Returns Center on CarParts.com and enter your email address and order number.
- 2. Select the part(s) you need to return and follow the prompts. Tip: Uploading photos can help us expedite the process.
- 3. Select a shipping option and Click Submit.
Chat With Us
If you need assistance with filing your return, please reach out to our customer service team via Live Chat, Mondays to Sundays from 7:00am to 11:00pm EST (4:00am to 8:00pm PST).
The Fine Print
Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of purchase. All authorized returns must include all items and components that were included in the original package.
Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing your return. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. CarParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
CARPARTS.COM, INC. DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF CARPARTS.COM, INC., REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.
Non-returnable items include: Semi-universal catalytic converters, service manuals (unless sealed), special-order products, consumable products, custom-made products, painted parts, parts that have been modified, and opened/unsealed electrical parts.
Freight Charges
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Core Returns
Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the “core”, or the recyclable component of that part. Think of a core charge like recycling empty soda cans or plastic bottles – you get that money back!
How to send a core back
If your old core is in reusable condition, please reach out to our team via Live Chat. We’ll provide you with an RMA number and instructions. Then, simply mail the core back using the exact same box your replacement arrived in with your original receipt within 30 days.
Cancellation Policy
We do our best to accommodate order cancellations, which are best accommodated if the order has not been packed or shipped yet. If for any reason we are unable to cancel your order, you may return the product.
FAQ
Your refund will be processed within 7 days after your return is received and inspected. Once your refund has been processed back to your original form of payment, you will receive an email confirmation. It will take 1-7 business days for your financial institution to post the credit back to your account.
No, an account is not required to make a return. However, we encourage you to create one and enjoy its benefits! Having an account will make it easier for you to track orders and enjoy faster checkouts with saved addresses, payment methods, and vehicles.
Of course! You can reach our customer service team via Live Chat or phone (1-866-529-0412), Monday to Sunday from 7:00 a.m. to 11:00 p.m. EST (4:00 a.m. to 8:00 p.m. PST). We’re happy to help!