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Delivery Timeframe
Most orders are processed for shipment or leave our warehouse within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from the date the packages leave our warehouse. Orders containing bumpers, doors, hoods, or other large parts may still qualify for free shipping. However, these items require special handling and are usually shipped via truck freight where delivery or transit times may take a bit longer (see Truck Freight information below). In addition, there may be instances in which orders with multiple parts/items will have multiple tracking numbers depending on which warehouses the parts/items will be coming from. Please note that we disclaim all liability for orders that do not meet anticipated delivery dates.
Truck Freight
Truck freight applies to orders with large parts or items—such as hoods, fenders, bumpers, etc.—that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight. Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States. In the event that your order is subject to additional charges, we will contact you via telephone or email with a revised shipping quote.
Overnight and 2-Day Shipping
Overnight or 2-day shipping is available for most small and medium-sized packages for additional charges. The specific shipping options will be displayed at checkout after you enter a shipping address. Air freight carriers reserve the right to extend their delivery times by 24 hours when delivering to residential addresses. This is beyond our control and air freight charges will NOT be refunded. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Monday to Fridays only. No overnight or 2nd-day deliveries are made on Saturdays, Sundays, and holidays. Please be advised that if you place your order(s) for overnight or 2nd-day delivery on a holiday, the processing of your order(s) will only begin on the following available business day.
Performance and Accessory Part Orders
All performance and accessory parts are shipped via ground service only. Most orders leave our warehouse within 24-48 hours of your order confirmation date, unless otherwise specified. Shipping times may vary, depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from their date of shipment. Orders containing brush guards, running boards, or other large items may require special handling and are usually shipped via truck freight (see Truck Freight information above), where delivery times may be longer. Overnight and 2-day shipping are not available for performance and accessory part orders.
Where We Ship
We currently ship within the contiguous United States only. Unfortunately, this does not include shipping to Alaska or Hawaii and US Territories - Puerto Rico (PR), US Virgin Islands (VI), American Samoa (AS), Guam (GU), Northern Mariana Islands (MP).
Lost, Stolen, or Damaged Shipments
Upon receiving your order, please inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage or errors, but if either should occur, please take note of next steps laid out below. If you’ve purchased Extend Shipping Protection and your package is damaged, lost, or stolen, you can file a claim online here. For more information about Extend, click here.
Missing, Incorrect, or Defective Items
Please contact us immediately if your order is incomplete, incorrect, or contains items that seem defective. Please note that items may ship separately. You can reach our customer service team via Live Chat or phone (1-866-529-0412), Monday to Sunday from 7:00 a.m. to 11:00 p.m. EST (4:00 a.m. to 8:00 p.m. PST). We’re happy to help!
We cannot be responsible for missing or incorrect parts after 30 business days, regardless of which party is at fault.