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}CarParts.com Lifetime Replacement Guarantee
When it comes to taking care of your car, we believe you shouldn’t have to pay for the same parts twice. With our Lifetime Replacement Guarantee, we make it easy and cost-effective for you to maintain your vehicle and hit the road with confidence.
How It Works
Sign in to your CarParts.com account and then purchase the part you need. If you don’t have a CarParts.com account, please create an account in order to be eligible. Products purchased February 17, 2022 or later are eligible for Lifetime Replacement. Exclusions apply (see The Fine Print below).
Create Account
Install your part on your vehicle and hit the road. We’re confident about the quality of our products, so go ahead and take your car for a spin on the track, cross-country road trips, and your daily commutes. When it’s time to process a replacement, we make it a breeze.
Claim Lifetime Replacement in a Few Steps
OR
The Fine Print
The CarParts.com Lifetime Replacement Guarantee is non-transferable, and only applies to products purchased on CarParts.com. Parts being replaced go through a thorough inspection process. If they were not originally purchased through CarParts.com, we will not accept the exchange, and you will be charged for us shipping the part back or discarding it.
To qualify, you must file a Lifetime Replacement claim and ship the original part (i.e., have it postmarked) within 60 days of placing your new order. Claims for replacement parts will only be processed for items that match the original part purchased (i.e., same SKU). If the original part matches the new replacement part, we will issue a refund based on the original price paid. Tax, shipping, and handling will not be refunded. We do not cover the cost of brand product upgrades or shipping costs to return items. All Lifetime Replacement claims are subject to availability.
Lifetime Replacement does not apply to parts purchased prior to February 17, 2022, custom-made products, or empty containers with contents that can’t be physically returned, including aerosols, fluids, liquid gaskets, and additives.
FAQ
We take pride in the quality and durability of our products. They’re made to last because we believe you shouldn’t have to pay twice for the same part. Once these products do reach the end of their service life due to normal wear and tear, we want to make the process of replacing them as easy as possible so you can recommend CarParts.com to your friends and family with peace of mind.
The CarParts.com Lifetime Replacement Guarantee is non-transferable, and only applies to products purchased on CarParts.com. Parts being replaced go through a thorough inspection process. If they were not originally purchased through CarParts.com, we will not accept the exchange, and you will be charged for us shipping the part back or discarding it.
To qualify, you must file a Lifetime Replacement claim and ship the original part (i.e., have it postmarked) within 60 days of placing your new order. Claims for replacement parts will only be processed for items that match the original part purchased (i.e., same SKU). If the original part matches the new replacement part, we will issue a refund based on the original price paid. Tax, shipping, and handling will not be refunded. We do not cover the cost of brand product upgrades or shipping costs to return items.
Lifetime Replacement does not apply to parts purchased prior to February 17, 2022, custom-made products, or empty containers with contents that can’t be physically returned, including aerosols, fluids, liquid gaskets, and additives.
Yes, you must have a CarParts.com account and be signed in when placing your order. Having an account will make it easier for you to claim your Lifetime Replacement, track orders, and enjoy faster checkouts with saved addresses, payment methods, and vehicles.
To initiate the replacement process, follow the steps below:
1. Sign in to your CarParts.com account and purchase your new replacement part.
2. Within 60 days of placing your new order, visit our Returns Center on CarParts.com to file a claim.
Claim Lifetime ReplacementYou can also call 1-888-406-1107. If calling, have the following ready for expedited service:
A. Email address associated with the new and original CarParts.com orders
B. New and original order numbers located in your order confirmation emails, or alternatively the dates of your orders.
3. Once you receive your new part, return the old part to CarParts.com. Please ensure your return is postmarked within 60 days of your new replacement order.
4. CarParts.com will inspect the part upon receipt. If the original part matches the new replacement part, we will issue a refund based on the original price paid. Tax, shipping, and handling will not be refunded. We do not cover the cost of brand product upgrades or shipping costs to return items.
When it comes to shipping, you have options. You may choose to ship the item back via your preferred method, including FedEx, UPS, or USPS.
Apart from the listed exclusions (please see The Fine Print), Lifetime Replacement applies to every CarParts.com purchase made after February 17, 2022 or later.
No matter who installs your parts, the Lifetime Replacement applies.
No, we do not cover the labor of part replacement.
Only products purchased through CarParts.com may be replaced.
In order to swap for a Lifetime Replacement part, the part must be the same as the original (i.e., same SKU, same brand).
Fear not! For items that are eligible for replacement, we will refund the original purchase price minus tax, shipping, and handling.
That’s the beauty of our Lifetime Replacement program! Returned items may be used or damaged—so long as the returned item matches the product description—and you can count on us to take care of your vehicle when the time comes.