CARSON, Calif., Feb. 25 /PRNewswire-FirstCall/ -- New York City ranked 20th overall in AutoMD.com's Advocacy for Repair Shop Fairness Report, the first study ever to analyze how the top-50 most populated US cities stack up when it comes to providing consumers with fair quotes for auto repair. Overall in the report, Memphis ranked #1, while Chicago ranked 50th at the bottom of the list.

For the report, AutoMD.com mystery shoppers conducted a fairness check of over 600 shops in the top-50 DMAs* (including a range of dealers, independent shops, and franchises like Pep Boys) by requesting quotes on a typical auto repair job:  a front brake pad replacement job for a 2004 Ford Focus. To measure pricing integrity, the mystery shoppers called back two weeks later with an industry standard price estimate.  The best and worst list was then calculated based on each city's rankings for three critical factors, Repair Affordability, Price Disparity and Shop Integrity, weighted equally:

  1. Repair Affordability: New York City ranked 16th among the top 50 US markets
     for the average price/cost-per-job – with an average quoted cost of $158
     for the repair. Miami ranked #1 for affordability with an average quote of
     $127 for the job.
  2. Price Disparity Range:New York City ranked 32nd when it came to the
     market's variance in quotes for the same job. For New York City, quotes for
     the very same job ranged from $80 to $235, representing a 188% variance.
     Long Beach, California ranked #1, with the lowest Price Disparity Range of
     the 50 cities tested.
  3. Shop Integrity Factor:New York City ranked 19th with 2 in 3 shops switching
     their price quotes when presented with an industry standard price estimate.
     The top ranked city, Memphis, had the highest ranking for Shop Integrity.

With New York City's poor marks for price disparity and lackluster rankings for shop integrity, AutoMD.com recommends that New Yorkers compare shops to make sure they receive the best possible quote before setting foot into the repair shop.

"Doing your research is critical to getting a fair shake at the repair shop," said AutoMD President Shane Evangelist.  "Fortunately, car owners now have access to online tools so they can compare local repair shops, establish a local market repair invoice price and make sure that they get a fair deal."

For the complete AutoMD.com Advocacy for Repair Shop Fairness Report rankings, click here.

To read the National Best and Worst Cities for Auto Repair release, click here.

*Designated Market Area

About AutoMD.com

AutoMD.com™ (www.automd.com), a wholly-owned subsidiary of U.S. Auto Parts Network, Inc., (Nasdaq: PRTS), is the most comprehensive and unbiased free online automotive repair resource designed to empower car owners with the best way to repair their vehicles.  Backed by a team of automotive data specialists and certified auto mechanics who are advocates for the car owner, AutoMD.com allows both car owners and DIYers to 1. Diagnose car problems, 2. Know how much auto repairs should cost, 3. Understand the steps needed and the time it should take with How-to Auto Repair guides, and 4. Find the right local auto repair shop at the right price for their issue.  

Unlike other repair sites, AutoMD.com does not rely on revenue from repair shops or dealerships, so car owners can rest assured that AutoMD.com repair shop listings are completely unbiased and designed to help car owners choose the best, most affordable shop for their vehicle issue.

Contact:



Media Relations

Melanie Webber, mWEBB Communications, (949) 307-1723, melanie@mwebbcom.com

Angela Jacobson, mWEBB Communications, (714) 454-8776, angela@mwebbcom.com

SOURCE U.S. Auto Parts Network, Inc.