At present, we collect sales tax for almost all states to comply with the Wayfair state sales tax ruling.

The amount of sales tax depends on the rates in your respective state and district.

CarParts.com offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

• All Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
• PayPal
• ApplePay
• GooglePay
• Zip

No, we don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate and paired with a secure shopping cart so you can enjoy a quick, stress-free shopping experience.

We understand that the safety of your personal information is important to you, which is why we have taken steps to provide a safe and secure shopping experience. We can guarantee the safety and protection of your sensitive payment information by processing online payments through Braintree, a PayPal service that is Level 1 PCI DSS compliant (the highest level of certification in the industry). For more information, please visit our Privacy Page.

On our Website


Go to this page and complete the form. Select “Delete My Account" under the Department drop down menu. Once your request has been submitted, you will receive an email confirmation. A CarParts.com team member will contact you via email to validate your account prior to your account deletion. If you do not receive a confirmation email in your inbox please check your spam folder.

On our Mobile App


Select the Profile icon on the navigation bar. Next, select "Delete My Account" and follow the prompt to complete your account deletion request. Once your request has been submitted, you will receive an request acknowledgment email. After your account has been deleted, you will receive a confirmation email. If you do not receive an acknowledgment or confirmation email in your inbox please check your spam folder.

Contact us at 1-866-529-0412 or use our Live Chat feature for account deletion assistance. A CarParts.com team member is here to help.

1. Click on the menu button on the top right-hand corner of the site.
2. Select “Track Order” from the menu.
3. If you are logged in to your account, the page will show a list of all your current and past orders. If not, enter your email address and order number, then click “Track Order.”
4. Once you click “View Order Status,” you will be directed to an “Order Details” page where can find a summary of your order.
5. Click on “Track Item” and you will be routed to the courier’s tracking page.

Yup! Once your package is shipped out, a tracking number will be sent via email.

After you place your order, your debit or credit card’s issuing bank will place a temporary authorization hold on your account for the entire amount of your purchase. This is only a pre-authorization and not a charge. You will be charged only when each item of your order ships. As a result, you may see multiple charges as parts can ship from different warehouses for expedited service.

For custom-made products, due to the longer lead times associated with the fulfillment of these orders, you will be charged prior to the expiration of the credit card authorization, regardless of when the merchandise is shipped. In the event we are unable to fulfill an order for a custom-made product, you will receive a refund of the amount charged for such product.

CarParts.com only ships within the continental United States.

Please click here to see our full shipping policy.

Please click here to see our full return policy.

Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.

It works similarly to “bottle bills,” or container deposit laws, where you get money back for recycling empty soda cans, plastic bottles, etc. Like many other aftermarket retailers, this is one of the ways we’re doing our part to encourage recycling, prevent parts from piling up in landfills, and help protect the environment.

If your old core is in reusable condition and you wish to return it, please do the following:

• Call our Returns Desk at 1-866-529-0412 and select Option #3.
• Ask for an RMA number and instructions on returning your core.
• Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.

Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to CarParts.com.

Core charges and taxes may vary, depending on the state in which you purchased the part.

If you have any questions, please contact us and we’ll be happy to help. #GoGreen

 

 

Zip requires your name, address, date of birth, a US mobile number, and either a debit or credit card for sign up. Instead of having a traditional username and password, Zip requires a mobile phone number and text message verification.

In order to have an account with Zip, you must:

• Live in the US
• Be at least 18 years old
• Have a valid and verifiable mobile number
• Use a credit or debit card to make a purchase

You can sign up during the checkout process. For the initial sign up Zip will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!

The easiest way to manage your Zip orders is via Zip app which you can download here.

Zip also has a Customer Portal where you can log in by entering your mobile number or email address and have instant access to your current and past orders at Zip Customer Login.

Zip notifies customers with payment reminders via SMS and email before each payment is due.

Your first installment of 25% of the purchase price is due at the time of checkout. The remaining three installments will be billed automatically, every two weeks. *

* An installment fee may apply. For example, for a $200 purchase, you’d make four $51 payments every two weeks starting today for a 34.7% annual percentage rate and a total of payments of $204. A $4 installment fee is charged at commencement - you pay $1 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $3 is included in your future payments. Fees can range from $0 to $7.50 depending on the purchase price. Actual amount of fee for your purchase will be reflected in checkout. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs.

Late fees may apply, subject to eligibility. See complete US Terms or Canada Terms for more detail. Est. payments on product pages exclude taxes, shipping and consumer fees added at checkout. Loans to California residents are pursuant to CFL license #60DBO- 110414. Zip is the originator of all loans in CO, NV, MA, and MD. Where indicated in the terms and conditions, loans in other states are originated by WebBank. All loans subject to approval. Zip Co US Inc. ID 1963958 NMLS Consumer Access. © 2023 Zip Co

Of course. Just log into the App or Customer Portal and choose the order you wish to pay early. Zip Customer Login.

It’s important to notify Zip to avoid a late fee if your payment method is not up-to-date. Payments are automatic, however, Zip charges late fees in certain instances, such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid. For more information on late fees, please see Zip's help page. If your payment is denied in error, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

Please see Zip's Help Center article on approvals. If you have further questions, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

Please see Zip's Help Center article on down payments. If you have further questions, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

Please see Zip's Help Center article on eligibility. If you have further questions, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

Zip associates your card with your order when you first complete the checkout process. If you need to change which payment method is used for future installments for an order, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.

1. Log into the Customer Portal at Zip Customer Login
2. Go to the Orders Page and click View Order for the order you would like to change.
3. Click Edit next to the payment card, select the card you’d like to use, and click “Use this Card”

HOW DO RETURNS, REFUNDS, AND PARTIAL REFUNDS WORK? As soon as Zip is notified of the return, our customers are refunded the amount they’ve paid to date and Zip cancels all future payments. In the event of a partial refund, scheduled installments are reduced/canceled first, and then paid installments are refunded.

 

Please see Zip's Help Center article on common error messages. If you have further questions, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

Yes. There is $1.00 fee charged for every installment, except where prohibited by applicable law. So there will be a total of $4.00 fee per order. The $4 fee is fixed per order & will not change by the order amount. Pursuant to applicable regulations, this fee is currently not applied to orders with ship to addresses in the States of Nevada and Indiana. *

* An installment fee may apply. For example, for a $200 purchase, you’d make four $51 payments every two weeks starting today for a 34.7% annual percentage rate and a total of payments of $204. A $4 installment fee is charged at commencement - you pay $1 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $3 is included in your future payments. Fees can range from $0 to $7.50 depending on the purchase price. Actual amount of fee for your purchase will be reflected in checkout. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs.

Late fees may apply, subject to eligibility. See complete US Terms or Canada Terms for more detail. Est. payments on product pages exclude taxes, shipping and consumer fees added at checkout. Loans to California residents are pursuant to CFL license #60DBO- 110414. Zip is the originator of all loans in CO, NV, MA, and MD. Where indicated in the terms and conditions, loans in other states are originated by WebBank. All loans subject to approval. Zip Co US Inc. ID 1963958 NMLS Consumer Access. © 2023 Zip Co

Zip will refund the $4 fee for full refunds. $4 fee will not be refunded for partial refunds. *

* An installment fee may apply. For example, for a $200 purchase, you’d make four $51 payments every two weeks starting today for a 34.7% annual percentage rate and a total of payments of $204. A $4 installment fee is charged at commencement - you pay $1 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $3 is included in your future payments. Fees can range from $0 to $7.50 depending on the purchase price. Actual amount of fee for your purchase will be reflected in checkout. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs.

Late fees may apply, subject to eligibility. See complete US Terms or Canada Terms for more detail. Est. payments on product pages exclude taxes, shipping and consumer fees added at checkout. Loans to California residents are pursuant to CFL license #60DBO- 110414. Zip is the originator of all loans in CO, NV, MA, and MD. Where indicated in the terms and conditions, loans in other states are originated by WebBank. All loans subject to approval. Zip Co US Inc. ID 1963958 NMLS Consumer Access. © 2023 Zip Co

If you received a Zip refund and did not cancel your order, don’t worry! There is a slight delay on shipment for your order, and you will be recharged when the order is ready to be shipped.

When an attempt at purchase is made you may see a pending charge on your statement. This is called an authorization hold. Those charges are pending charges and ones that should fall off within the next 3 - 5 days. If any of the pending charges do post to your account or if you have further questions, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

We've partnered with Extend to offer shipping protection for your CarParts.com order and provide added peace of mind. If your package is lost, damaged, or stolen, you can get a replacement. Extend offers 24/7 online claims and fast resolutions, ensuring a smooth and supportive process from start to finish.

If you purchased shipping protection with your order, you'll see it listed in your CarParts.com order and shipping confirmation emails and Extend will also send you an email directly. You can also log in to your CarParts.com account, visit "Order History," and look into your order details. If you added shipping protection to an order, you'll find it listed with the items shipped to you.

Shipping protection starts once the package is shipped and ends when the package is delivered to your final destination undamaged, or, if you file a claim, once the issue is resolved.

It's simple! Contact Extend online (available 24/7) and, after approval, they'll send you all the details to resolve your issue. Most are resolved in minutes.

If your package arrives damaged, you can file a claim as soon as it's delivered. If your package is lost or stolen, please wait until 5 days after your estimated delivery date.

Extend will ask you to tell them if the item(s) were lost, stolen, or damaged. They may ask you for more details and documents, including:

• Photos of the damaged items, packages, or packing material
• A police report or video surveillance footage

If you aren't able to provide these documents within 60 days, your claim may be denied.

 

We do our best to accommodate cancellations but may only be able to if the order has not been packed or shipped yet. In many cases, this happens within hours of an order being placed, so please contact us immediately.

Not every item is eligible. Below are items that cannot be protected:

• Items without a cash value, such as free samples
• Items that never shipped (even if the label was printed). In this situation, please contact us.
• Digital items
• Packages worth more than $10,000 USD

 

For the following order issues, please contact us directly:

• Backordered items
• Errors, including the wrong color or item.
• Missing items from the order when the package shows no exterior damage or tampered seal
• Mechanical or electrical defects

Sometimes packages may not be in transit or delivered, or they may be returned to the sender. In these cases, the package is still protected.

 

Please contact Extend directly online or by calling 1-877-248-7707.

Please click here to see our full warranty policy.