Years after complaints first emerged against General Motors, owners are still seeking solutions to their cracked dash woes. If you own a Chevrolet Silverado or Tahoe, or any of the other 2007 to 2014 model-year GM vehicles that were affected by this frustrating issue, we’ve got an update for you.
After many rescheduled court hearings, affected GM owners finally have an answer—and it’s not the answer they were hoping for. On February 8, 2019, the court ruled in favor of GM and dismissed the case.
Despite this ruling, however, the court granted plaintiffs the opportunity to replead some of their claims. In the meantime, owners still facing cracked dash problems can file a complaint with the National Highway Traffic Safety Administration (NHTSA).
If you haven’t yet, you may also want to join this Facebook group for ongoing updates from other GM owners who are facing the same cracked dashboard issue.
In 2015, Mississippi resident Kyle Moncrief reached out to WMC Action News 5 after discovering a large crack on the dashboard of his 2011 GMC Yukon Denali, prompting the news channel’s investigators to dig deeper into the issue. What they found was that there had been numerous complaints concerning cracked dashboards on the NHTSA database, with at least eight of them coming from owners of the same vehicle. There were also around 34 similar complaints from 2008 Chevy Tahoe owners.
WMC Action News 5 appealed to the NHTSA on Moncrief’s behalf, but to no avail. They also attempted to get GM to initiate a recall voluntarily, but while they acknowledged the issue, GM insisted that the recurring defect was, quite literally, on the surface.
“Our engineers have investigated complaints of cracks in dashboards as described by WMC and concluded that they do not affect vehicle safety,” GM Communications spokesperson Tom Wilkinson said.
GM did end up paying for Moncrief’s dashboard replacement a week later. But there were still many other customers who were facing the same problem, and with the company still refusing to announce a recall for vehicles affected by the cracking issue, a number of GM owners eventually took matters into their own hands.
It was around this time that a Change.org petition was started to urge the company to recall. Signed by more than 10,000 supporters, the petition asked GM to recall certain 2007 to 2013 vehicles, including the Silverado, Tahoe, and Suburban.
A few years later, GM owners decided to take the fight to the district courts.
The class action against GM was filed in 2018 in the U.S. District Court for the Eastern District of Michigan, with plaintiffs coming from more than 20 states. According to the lawsuit, GM should be held accountable for the allegedly defective design that was supposedly causing cracks in dashboards of vehicles such as the Yukon, Silverado, Tahoe, and more. Plaintiffs stated that the issue not only ruins vehicle aesthetics, but also creates a possible safety hazard.
Owners are convinced that a cracked dashboard could compound the severity of a car crash, stating that it could shatter into pieces upon airbag deployment and send shards of dashboard flying at both the driver and their passengers.
The shards, owners said, could also lacerate the airbags and render them useless.
Aside from the aforementioned safety concerns, owners of affected Chevy and other GM vehicles have also expressed worry over the diminished resale value of their trucks due to these cracks in their dashboards. Any lasting remedy entails a lofty price that GM has refused to pay—up to $2,000 in repair and replacement costs per dash.
“My 2009 GMC Yukon SLT has a cracked dash at the corner of the airbag, as well as several other cracks. Took it to the dealer for repair and they quoted a repair price of [$1,800],” one owner lamented.
Another owner of a GMC Yukon SLT shared the same sentiment: “I contacted GM and they were simply unconcerned since the auto was out of warranty. It’s a $1,000 repair at the local dealer. One would think that a company like GM would be more willing to stand behind their product with more pride.”
He added, “I have been a GM owner for over 40 years and now I am not sure what type of vehicle I will buy next.”
Owners claim that GM shifted from a multi-piece to a one-piece dashboard design, which could have caused the ubiquitous flaw, given the lack of relief points to counter additional strain placed on their dashboards.
Others say GM overtightened the bolts securing the dash in place, leading to additional stress on the component.
There are also claims stating that GM used cheap plastic in manufacturing the part.
Naturally, dashboards can break from overexposure to the sun. The lawsuit, however, claimed that the issue cannot be pinned on excessive heat as the cracks in multiple GM vehicles in the same exact locations on the dashboard (particularly around the passenger airbag cover) and in various environments.
The trucks covered by the GM cracked dash class action lawsuit are as follows:
Owners are advised to fix cracked dashboards at the first opportunity. Having it professionally fixed or replaced can cost you around a thousand bucks or more, which is why installing a dash cover appears to be the quickest remedy. Another option, however, would be to purchase a dashboard repair kit (you may also use any leather and vinyl repair kit) and fill in the cracks yourself.
“My suggestion is to put a dashboard cover in your car,” said Randy Paton, General Manager of Landers Buick GMC, a dealership in Southaven, Mississippi. “Or maybeput a reflector in your windshield to keep your car cooler. That helps.”
Many dashboards can be repaired either by filling in the cracks (then sanding and painting the dash) or by installing a molded dashboard cover over the top of the original dash.
In some cases, you can fill in the cracks, then sand the dashboard down and paint it. You may also be able to find a molded dashboard cover that can be installed directly over the original dash.
It may be possible to stop a dashboard crack from spreading by putting a tiny hole (with a larger diameter than the crack) at the end of the crack. This method should only be used on dashboards made of composite plastics.
The cost of replacing a dashboard will vary, depending on the year, make, and model of your vehicle. On average, however, you can expect to pay between $2,000 and $2,500 to have a professional replace your dashboard.
Any information provided on this Website is for informational purposes only and is not intended to replace consultation with a professional mechanic. The accuracy and timeliness of the information may change from the time of publication.
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I have a 2009 Chevy Silverado crew cab with 123,000 miles and it is a daily driver. In the past month my truck has shown more and more cracks, especially around the airbag area and radio. It honestly looks bad and really brings a bad name to GM and the Silverado. I would just like to be able to buy the dash and get it put in for free, which would save a whole lot of money, and if GM did this I would buy a carpet cover to help the dash. My girlfriend usually rides with me all the time and so does other friends and family members, so if I ever was injured in a wreck or my family and a piece of the dash was slung into the face or anywhere causing harmful damage I would definitely have a major lawsuit coming toward GM, and I’m not that type of guy. I really love Silverado and have had 3 of them so far, but paying 45,000 dollars for a truck just to have the dash crack up 5 years later is ridiculous.
I bought my new $46k 2012 Chevy Tahoe at Robins Chevrolet in Humble TX. Also got the extended warranty. At 60K miles a crack appeared above passenger airbag that keeps getting worse. Took it in several times to address dash to no avail. Also, I have had to replace 3 of the 4 door handles at my cost (Amazon). When first handle broke off, I took it to the dealership and I swear I had to laugh at the service tech when he stated "Can you imagine how many times that handle is pulled?" as if it were my fault. Both inside door panel handles are useless as they have deteriorated to pieces. Water comes into rear driver side door. Service tech said I have to drain the door via a plug (???). Laughable. GM is willing to take our $ without backing its own products by using cheap materials. I contacted Chevrolet also useless. Had always been a "Chevy" guy since the 70's but 2 Fords later, no regrets. Still have my Tahoe at 120k miles because who would want to buy a POS vehicle with a shattered dash, having to open the window to get a good grip to close the door. I would lose $ due to the terrible aesthetics. I will never buy GM again. If there is ever a lawsuit filed, please count me in.
Thank you for sharing your experience with us, Hugo! Sorry to hear about the problems you've had with your Tahoe.
2007 Avalanche LTZ. broken door handle(all 4), Bad suspension pump, bad # 4 lifter, cracked dash board, bad evaporator control valve. I know nothing last forever however all these issues are known problems. Wife wants a Yukon. Sad to say, work to hard to buy American when they refuse to stand behind known issues.
Hi Rodney,
That is discouraging and it's understandable why you wouldn't want another GM product!
2007 avalanche LTZ, broken door handle(all 4), broken suspension pump, defective canister purge valve, #4 lifter failure, cracked dash board .All known issues. Wife wants Yukon. After the experience I cant imagine buying American as Chevrolet did not stand behind the product.
My experience with the GM Vinyl dash Boards is More of a Wide Spread Issue than just those Years and Models listed in Your Article. I tried to use a well known brand of Cleaner / Preserver and it seemed to make the dash more dried out and ended up cracking Sooner than Later. To me it is like tires they seem to crack and Deteriorate before they actually wear out which is more of a Safety Hazard with Increased Speed Limits and More Vehicles on the Road. Your tires may have a lot of tread left but they are more susceptible to Cracking and failing now with tubeless tires. You see Trucks with recapped tires throw there Vulcanized belt now and again with the evidence laying on the roadway but they still have a thick main carcass to run on till they get a chance to replace it; but regular Vehicle tires are not built as well or as many plies so they can blow out or disintegrate without warning when you are going 75 plus MPH on the interstate and no where to pull over safely to change it to the Stupid Emergency Doughnut Tire if there is one that is usually one or two sizes in rim diameter smaller to save a dime for the Manufacturer who isn't in the same vehicle that you purchased in good faith and rely on for safe so called quality design and workmanship transportation that you can truly feel safe to be in or driving it with other massive weighted objects that are competing for the same piece of real estate that you are on or near at the same time that is if you don't have to watch out for flying objects that is flying out of poorly loaded and secured cargo in peoples Luggage racks or in the Cargo bed of pickup trucks or open trailers and flat beds of Semis that are trying to haul as much and get their loads to their delivery destination as soon as possible. So everybody is going some place and want to get to wherever they are going sooner rather than later. So hurry up go faster so we can wait longer in traffic and end up taking longer to get to our destination anyway. Just like everything else we Hurry up and then have to wait anyway!! Al.H.
Hello Allen,
Thank you for sharing your thoughts!
WE bought a 2013 Tahoe from our son who bought it new. It has multiple cracks in the dash and 2 broke door handles in the front doors. He said he tried to get this fixed at a dealer in Humble Tx. They wanted him to pay a large amount for repairs. now we have problems with the backup camera.other than this its a nice ride just not worth the money. I am 69 and my family always bought G.M. In 79 I saw a big change in G.M. getting cheaper made. Bought a Ford Ranger XLT. and bought Ford from then on. No regrets yet.
I have a 2003 Silverado and the dash is cracked right down the middle. It's cracked in two pieces. I noticed that GM doesn't put a lot into their truck interiors unless you go for the super expensive full leather package GMC. I have a 96 Ford Explorer that is 7 years older and the dash and door panels are all still in good condition with no cracks at all. I noticed the plastic in my Silverado is dried out and starting to rot. You can scratch it with your finger nails. The plastic in my Explorer is still fairly good. There are a couple spots on my A pillers that are starting to fade but other then that it's in pretty good condition. Not bad for a daily driver that is almost 30 years old with over 300,000 miles on it.
One simple solution is buy a Ford or a Ram next time. It is ridiculous or a bit of plastic to cost so much.
you should see my friends ram same years of fords same thing.environmentalist's require that the type of plastic decompose after a few years and dry out and become very brittle it is all the same ABS plastic made from a soy based plastic. just too thin for weight reduction .
My 2007 Tahoe has a severely cracked dash. Chevrolet replaced it before 100K and then it happened again about same time. GM should be ashamed of this crap. Last time I checked, they wanted about $1500 to replace, no warranty, what a bunch of garbage and they should be ashamed of this workmanship.
I own the 2011 GMC Sierra that has a passenger-side airbag recall. The Dealer tells me that the airbag replacement may crack my pristine dashboard, and the replacement/repair cost would be mine. Needless to say, I did not replace the airbag. We live in such a great country. I do not enjoy being forced to drive/ride in a vehicle that has a bomb either in my face or between my knees.
My 2013 Black Diamond Avalanche has developed dashboard cracks at the airbag and two cracks on either side of the dome over the instrument panel. Now the dash cover rattles like crazy. This is not the only ridiculous cheap component for the interior that wears out on it's own. I will add my interior door panel pulls have plastic bracing that has fallen apart and my exterior chrome look door handles are plastic that have all pulled loose and been replaced. The dash control buttons that are back lit have the painted surface wearing off and look terrible. This is a truck that I have taken special care and drive 90% of the time by myself - not an abused work or family truck. The interior is decaying on it's own due to pore materials and design. My next truck will probably not be Chevrolet unless I know this has been changed.