Nearly 1.3 million vehicles are being recalled by Mercedes-Benz in the United States over problems with their emergency call feature. With the issue, there is a possibility for emergency services to be sent to the wrong location in the event of an accident.
The defect was detailed in a report released by the National Highway Traffic Safety Administration (NHTSA), where it was stated the problem is caused by the emergency communication module software. The recall covers various Mercedes-Benz models from the 2016 through 2021 model years, all of which may have been equipped with problematic eCall emergency call systems.
One incident relating to the problem has been reported in Europe, but an investigation into the matter showed no case existing in the US.
The NHTSA, which also issued the recall notice for the affected vehicles, said the problem with the emergency system is expected to affect 100% of Mercedes-Benz and Mercedes-AMG vehicles. This includes the A-, B-, C- E-, GT-, S-, SL-, and SLC-class; CLA- and CLS-class; and G-, GLA-, GLB-, GLC-, GLE-, and GLS-class.
The recall announcement, however, noted that while the models in question have build dates between 2016 and 2021, specific model years vary for each of the products. Hence, customers are advised to consult with the NHTSA website for verification.
The problem can be fixed through an update on the communication module software, which will be done at a Mercedes dealership. For owners with a Mercedes Me subscription, it can be done via an over-the-air update.
The recall is scheduled to begin on April 6, so customers should expect a notice in the coming weeks.
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