At one time or another, every motorist has been left stranded by the side of the road waiting for a tow truck. At this point the motorist is at the mercy of a complete stranger, the auto mechanic. There is no guarantee that the mechanic that comes to your rescue will be fair and honest.
Here are some tips to minimize the chances of being ripped off.
Always try to get a recommendation. If at all possible, do not look in the Yellow Pages for a mechanic. Following the recommendation of the tow truck driver might not be a good idea either: the possibility exists that the tow truck driver might get a finders fee from the shop he recommends. Try to find a store or business in the area to ask for a recommendation. Most people deal with a local mechanic they are comfortable with.
Always get an estimate in writing before the work is done. While it might be difficult to get an estimate for repairs before the mechanic knows what is wrong with the car, you can ask for an estimate for the diagnostic time. Always place a dollar limit on charges for work performed without additional approval from you. Make sure that all estimates are in writing.
Weigh the diagnosis against the symptoms. If the car was running well before it suddenly shut down, chances are one component failed. If the mechanic proceeds to tell you that you need several different items, you might want to get a second opinion. Sometimes the cost of a second tow might be a good investment.
Ask for the warranty policy. Don’t assume that all shops give warranties. However there might be local laws requiring repair shops to give minimum warranties, so it pays to check.
Never sign a blank work order. Some shops may give you a blank work order to sign, saying that they need your permission to work on the car for insurance purposes, when in fact they might use it as authorization to do repairs, that you in fact did not authorize.
Keep all paperwork. Keep copies of repair orders, invoices and notes of conversations. If there is a problem down the road and you do have to seek restitution, you will need them.
Education. The more you learn about the car you are driving, the easier it will be to know if you are being taken. The best way to start is by reading the owner’s manual.
Fred Bordoff has been a specialist in automotive diagnostics and repairs for over 30 years. He is currently the owner and president of NYCAT, the New York Center for Automotive Technology, a state-of-the art facility specializing in automotive diagnostics and repair, located in Long Island City.
Any information provided on this Website is for informational purposes only and is not intended to replace consultation with a professional mechanic. The accuracy and timeliness of the information may change from the time of publication.
